4. The procedures for rendering services. Responsibilities
4.1. Before ordering and paying for the services the User should familiarise themselves with the Users agreement, requirements for Announcements and all the other documents regulating Festagent's work.
4.2. Festagent's services include:
- the ability to save film festivals in User's "Saved";
- the ability to apply additional catalogue filters while searching for festivals.
Festagent establishes the duration period and terms and conditions of the Service on the website. Upon the expiration of the duration period of the Service, the Services are considered to be fully and adequately rendered by Festagent.
4.3. Festagent assumes the obligation to make all the reasonable efforts to provide proper services. However, Festagent is not responsible for the impossibility of Service rendering in the case of:
- a technical failure of public communication channels with which the Service rendering is carried out or loss of the Internet access until failure removal or access recovery respectively;
- the evidence of unauthorized access to the User's personal account for the duration of such circumstances;
- the situations that meet the definition of circumstances of insuperable force for the duration of such circumstances.
4.4. In the case of User's violation of any of their obligations stated in this Agreement, the Users agreement and other documents regulating Festagent's work, Festagent has the right to immediately and without special notice put the Service rendering on hold until complete elimination of the committed violation.
4.5. In the case of infliction of loss on the User, Festagent incurs the liability to indemnify the amount of money not exceeding the cost of the Service, that the User has ordered and paid for but haven't received from Festagent.
4.6. Festagent will not be liable for any losses inflicted on the User in the result of the impossibility of the Service utilisation because of mistakes, misses, breaks in activity, file deleting, defects, operating or data communication delays or any other technical reasons as well as inadequate quality of public communication channels through which the Service is accessed.
4.7. The User is fully informed and consents to the fact, that Festagent neither personally, nor through the third parties, controls or monitors some procedures, including (but not limited to the stated) procedures of the service fees payment, so Festagent will not be liable for the transfer and/or deposit of the User's payment.
4.8. Festagent does not hold the responsibility to notify any third parties about the User's loss of the access to the personal account and will not be liable for the probable consequences of the lack of such notification.
4.9. Both parties of the Agreement consider any activity performed using the User's login and password as performed by the User and have legal force of a simple electronic signature. The User is liable for any activity performed on Festagent with their login/password, their email address and/or phone number (including the actions of the employees and any third parties). The User is also responsible for the safety of their login/password and the losses that can occur because of unauthorized use of their personal account and their simple electronic signature. In the case of the login or password theft/loss the User should independently take necessary action to change their password to access their personal account and/or the services. Festagent will not be liable for the activity of any third parties resulted in the theft/loss of the User's login and password or for any expenses, losses and/or missed profits that the User might have as the result of unauthorized access of any third parties to their personal account.
4.10. The User confirms their consent to the fact that the execution of any command (a mouse click, a key press, etc) through the Festagent.com interface signifies expression of the User's will towards the order and/or service activation according to the price and other service parameters established by Festagent.
4.11. Festagent has the right to change (update) the terms and conditions of the Agreement at Festagent's discretion. The date when the new version of the Agreement is published of the Festagent.com website is the date when the changes (updates) come into force. The User should independently regularly familiarise themselves with the current version of the Agreement. Utilisation of the services after the coming into force of the changes (updates) of the Agreement indicates User's consent to all of the changes.
4.12. Festagent reserves the right to block any User (including Users who have paid service fees) in the case, when User's activity contravenes paragraphs 5.10 or 5.11 of the Users agreement, which can be found on the website (https://festagent.com/en/agreement